PRIVACY POLICY

Last Updated: January 2026

Welcome to PhysioA2Z (www.physioa2z.com). This Privacy Policy is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and applicable rules thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This policy explains how we collect, use, store, process, and protect your information when you access our website, services, and consultation platform. By accessing or using PhysioA2Z, you agree to the terms of this Privacy Policy.

1. Introduction

PhysioA2Z is an online physiotherapy education and consultation platform operated by a qualified physiotherapist (BPT, SVNIRTAR, Cuttack, with over 5 years of clinical experience), supported by a small professional team. The platform aims to educate users about health conditions, physiotherapy management, lifestyle modifications, and provide personalised consultation services.

Your privacy is extremely important to us, especially because we may handle sensitive health-related information. We are committed to maintaining the confidentiality, integrity, and security of your data.

2. Information We Collect

We collect different types of information to provide safe, effective, and personalised services.

Personal Information

When you use our website or services, we may collect basic personal details such as your name, phone number, email address, and general location. This information helps us identify you and communicate effectively.

Sensitive Personal Data (Health Information)

As part of our consultation services, we may collect health-related information including your medical history, symptoms, diagnostic reports, prescriptions, and lifestyle details. Under Indian law, this type of data is classified as Sensitive Personal Data or Information (SPDI), and we handle it with strict confidentiality and enhanced security measures.

Technical and Usage Information

We automatically collect certain technical data such as IP address, browser type, device information, pages visited, time spent on the website, and interaction behavior. This helps us improve website performance, user experience, and service quality.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and display relevant advertisements. You can control cookie preferences through your browser settings.

3. Purpose of Data Collection

The information collected is used strictly for legitimate and necessary purposes. This includes providing physiotherapy consultation, understanding your medical condition, preparing personalized treatment plans, improving educational content, responding to queries, offering customer support, and enhancing website performance.

Additionally, data may be used for analytics, security monitoring, fraud prevention, and compliance with applicable legal obligations.

4. Consent

By accessing and using PhysioA2Z, you provide your free, informed, and explicit consent for the collection and processing of your personal and sensitive data. You confirm that the information provided by you is accurate and voluntarily shared.

You also specifically consent to the handling of your health-related data for consultation and treatment purposes. You have the right to withdraw your consent at any time, subject to legal and contractual obligations.

5. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal data to third parties.

However, your information may be shared in limited circumstances such as with our internal physiotherapy team for consultation purposes, with trusted third-party service providers like hosting platforms, analytics tools, and payment gateways, and with legal authorities when required by law or to protect our rights.

All such third parties are obligated to maintain confidentiality and follow appropriate data protection standards.

6. Data Storage and Security

We implement reasonable security practices and procedures to protect your data from unauthorized access, misuse, or disclosure. These include SSL encryption, restricted access controls, and secure data handling protocols.

Despite our best efforts, it is important to understand that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as it is necessary to fulfill the purposes outlined in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements.

In certain cases, anonymized data may be retained for research, analytics, or educational purposes without identifying you personally.

8. User Rights

As a user, you have the right to access your personal data, request corrections to inaccurate information, request deletion of your data, and withdraw your consent for data processing.

To exercise these rights, you may contact us using the details provided below. We will respond within a reasonable timeframe in accordance with applicable laws.

9. Children’s Privacy

PhysioA2Z services are not intended for individuals under the age of 18 without parental or guardian supervision. If a minor uses our services, it is assumed that such use is under the consent and guidance of a parent or legal guardian.

The guardian is responsible for the accuracy of information provided and consent for data processing.

10. Third-Party Services

Our website may use third-party services such as Google Analytics, Google AdSense, and secure payment gateways. These services may collect and process data according to their own privacy policies.

We do not control these third-party policies and recommend users review them separately.

11. Cookies Policy

Cookies are small files stored on your device to enhance your browsing experience. We use cookies for website functionality, performance analysis, and advertising purposes.

You may choose to disable cookies through your browser settings, although this may affect certain features of the website.

12. International Data Transfer

In some cases, your data may be processed or stored on servers located outside India. In such situations, we ensure that appropriate safeguards and data protection standards are maintained in accordance with applicable laws.

13. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the website. Users are encouraged to review this page periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you may contact us at:

Email: info@physioa2z.com